Info

Lion's Share Marketing Podcast

Discover how brands are creating marketing wins and moving the needle with their marketing strategies.
RSS Feed
2022
November
October
September
May
April


2021
December
November
August
June
May
April
March
February
January


2020
December
November
September
August
July
June
May
April
March
February
January


2019
December
November
October
September
August
June
May
April
March
February


2018
December
November
October
September
August
July
June
May
April
March
February
January


2017
December
November
September
August
July
June
May
April
March
February


Categories

All Episodes
Archives
Categories
Now displaying: July, 2017
Jul 25, 2017

Global Ecommerce Strategy with Charlie Cole

In Episode 14, Charlie Cole, Chief Digital Officer and VP at TUMI and Global Chief eCommerce Officer at Samsonite, explores the global ecommerce strategy with Tyler and Kyle. Charlie has an extensive background in the ecommerce industry; his knowledge and expertise have helped guide the merger of TUMI and Samsonite. Charlie discusses TUMI’s priorities heading into 2018 and also shares how to gain and retain talent, how to build brand loyalty and more.
 
Charlie begins the conversation by describing how he splits his time between his two positions at TUMI and Samsonite as well as the role of his self-sufficient team in the process. After the acquisition, TUMI needed to maintain their premium status. Charlie explains that maintaining a brand's premium positioning requires cohesion between marketing merchandise and inventory management, a great customer acquisition strategy and an efficient CRM platform to encourage repeated purchases. Charlie goes on to say that Samsonite is a portfolio organization and they need to ensure the balance and collaboration between all of their global brands.
 
One of Charlie’s goals is to have functional expertise among his directors to ensure that strategies are smoothly implemented. In order to increase functional expertise, Charlie focuses on professional development and accountability. As a leader, he encourages his team to continue developing their skills and he provides that necessary support to aid them in the process. He also explains that the cause of many issues in teams are due to the lack of direct responsibility; teams need accountability and ownership.
 
Charlie then moves on to discuss the idea that having a good product is no longer sufficient to build brand loyalty among customers. He encourages marketing leaders to ask themselves what it is that customers want from them besides the product or service itself and why customers interact with their brands. Charlie explains that many businesses focus on providing a differentiated product and forget to examine their customer service practices, especially after the purchase. He encourages leaders to differentiate themselves from competitors by offering a great after-sale customer experience in order to establish brand loyalty.
 
Join us in this conversation about global e-commerce strategy, building and retaining a talented team, building brand loyalty and much more. Listen in to learn more about e-commerce platforms, strategy development and implementation and how to encourage collaboration and accountability among teams.

Time Stamps

00:00 – Joke
00:34 – Episode Welcome
00:47 – Co-hosts Introduction
01:44 – What’s in the News Today | Facebook Offline Events
08:49 – Featured Guest Introduction | Charlie Cole
09:25 – Charlie’s Current Role at TUMI
12:53 – In-house Team & Outsourcing
14:17 – Balancing Qualified Team
17:13 – TUMI’s Priorities for 2018
19:17 – Building Brand Loyalty
23:28 – Charlie’s experience at TUMI’s vs previous organizations
28:12 – Attracting & Retaining Talent
34:37 – Biggest Challenges with TUMI & Samsonite
35:27 – Merging Cultures, Developing Brands & Encouraging Collaboration
38:06 – Programatic Ad Placement Challenges & Strategy
40:31 – Factors to consider when selecting e-commerce platform
44:05 – Upcoming Changes in Technology
46:27 – Episode Key Takeaway
47:46 – Stay Connected with Charlie Cole
48:27 – Closing Comments
48:55 – Episode Outro

Featured Guests

Charlie Cole – Chief Digital Officer, VP at TUMI
LinkedIn: linkedin.com/in/charliecole
Twitter: twitter.com/CharlieCole
TUMI.com

Resources

Facebook – “Track Offline Conversions”
Digital Marketer – “Facebook Offline Events: What This Means for Marketers”
Facebook – Setting Up Offline Conversions
TechCrunch – “Facebook taps GPS, Square to track your in-store visits and purchases”
EntreLeadership Podcast

Lion’s Share Marketing Podcast

Learn More About Tyler & Kyle

Music

Intro Music – Colony House – Buy “2:20” on iTunes
Outro Music – Skillet – Buy “Lions” on iTunes

Jul 15, 2017

Integrating Your Sales and Marketing Teams with Michael McMillan

In Episode 13 of the Lion’s Share Marketing Podcast, Michael McMillan discusses the need for businesses to integrate their sales and marketing teams. Mike begins by sharing some of his background and experiences that led him to develop a strategy that has proven successful in integrating two seemingly opposing departments and getting them to work together to generate more revenue. 
 
Michael McMillan is the founder and CEO of Dream CSX, which is a combination of an outsourcing service provider as well as an artificial intelligence house that uses technology to eliminate call center support agents. DreamCSX reduces costs for clients while simultaneously increasing revenues, customer experience, and engagement.
 
Mike explains that companies often have a hard time getting marketing and sales teams on the same page. He goes on to explain that this is because they perform completely different tasks. While the marketing team works on where the company wants to go next, the sales team works on where the company is currently at. Mike comments that one way to remedy the lack of integration between the teams is by exposing the teams to what the other is doing and helping them understand how dependent they are on one another.
 
In addition to marketing qualified leads and sales qualified leads, there are also referral leads. Mike shares one of the greatest lessons he ever learned from one of his mentors: “You don’t have to spend money to make money.” Mike explains that this is true for referrals; he has discovered that something as simple as sending handwritten cards to clients can increase referrals at a higher rate than offering discounts ever could. 
 
Join Kyle and Tyler in this conversation with Mike about processes and the strategies to integrate the marketing and sales teams. Listen in to get some helpful tips on how to track progress and KPIs, as well as discover the best way to track progress in different departments while creating a collaborative culture within your company. 

Time Stamps

00:00 – Joke | Pirate’s Favorite Content
00:46 – Episode Welcome
00:53 – Co-hosts Introduction
02:28 – What’s in the News Today | “Why Facebook and Google Want to Market Your Reputation Online”
10:26 – Featured Guest Introduction | Mike McMillan
10:36 – What is DreamCSX?
11:19 – Mike’s Background
14:36 – How to get marketing and sales teams on the same page
17:48 – Sales Qualified Leads VS Marketing Qualified Leads
25:34 – How to Track Results
28:27 – Tips to Install Collaborative Culture
30:21 – How DreamCSX helps clients optimize customer experience
33:17 – Advice for someone running marketing and sales departments
37:10 – What to outsource first, and what to keep in-house
39:12 – Episode Key Takeaway
42:15 – Stay Connected with Mike McMillan
43:14 – Closing Comments
43:49 – Episode Outro

Featured Guests

Michael McMillan – Chief Dreamer, Founder, & CEO of DreamCSX
LinkedIn: linkedin.com/in/michaelcmcmillan
Website: dreamcsx.com

Resources

Chron – “Why Facebook and Google Want to Market Your Reputation Online”
Robert Cialdini Books

Lion’s Share Marketing Podcast

Learn More About Tyler & Kyle

Music

Intro Music – Colony House – Buy “2:20” on iTunes
Outro Music – Skillet – Buy “Lions” on iTunes

Jul 3, 2017

Kickstarting a Brand with the CEO of MODRN MAN, Dan Farris

In Episode 12 of the Lion’s Share Marketing Podcast, we get a sneak peak into what it takes for kickstarting a brand. Dan Farris, CEO and founder of MODRN MAN, shares with us the motivation behind starting this new venture, the process of launching the products, as well as some of the challenges he has encountered along the way.

Dan Begins by explaining that MODRN MAN originated from the need to solve a personal problem. With the help of his wife, he came to the realization that he needed to start taking better care of his skin. His initial response was to look through his wife’s skin care products but found them to be complicated and time consuming. Dan’s next attempt was to look for skin care products designed for men but what he found was that they were either the same as women’s products but labeled for men or they were simply confusing to use. Determined to find a solution to his problem he worked to engineer quality skin care products for men that were simple to use and understand. Rather than introducing new products into the market, they focused on understanding how men use skin care products and designed their products to fit men’s existing skin care routines.

Dan later elaborates on how they have been preparing to launch their products. He talks about the Manliest Contest they hosted through which people were able to compete for prizes and gain awareness of MODRN MAN. The success of this contest aided in the success of their recent kickstarter campaign. Dan also talks about the video they created and how it clearly represents the brand’s voice as being lighthearted and humorous.

Lastly, Dan shares some of the biggest challenges MORDN MAN is facing. He begins by joking about how skin care isn’t typical locker room talk among men and this is why getting word out has proven to be difficult. Another issue is gaining consumer trust and loyalty and he explains that much work has been done to establish a long-lasting relationship with consumers. Join us in this conversation about this exciting new company, their strategies and how they are “keeping the human race alive by making men look their best.

Time Stamps

00:00 –Episode Welcome
00:18 – Joke | Link Juice Boxes
01:07 – Co-hosts Introduction
01:53 – What’s in the News Today | Methods used by social influencers to inflate their numbers
08:49 – Kyle’s Quote
12:26 – Featured Guest Introduction
13:16 – What is MODRN MAN
14:07 – Why was MODRN MAN created?
16:02 – How to get word out about new brand & concept
17:13 – Kickstarter Process & Advice for Marketing Leaders
18:30 – Manliest Contest
19:43 – MODRN MAN’s Mission Statement
20:31 – What differentiates MODRN MAN from competitors?
22:38 – Brand Voice
24:16 – Biggest Challenge with MODRN MAN
25:00 – Guarantee on MODRN MAN Products
27:40 – Tips for startups’ first video
29:24 – MODRN MAN’s Customer Retention Strategy
30:38 – Episode Key Takeaway
31:46 – Stay Connected with Dan Farris
32:38 – Closing Comments
33:22 – Episode Outro

Featured Guests

Dan Farris- Founder/ CEO of Modrn Man
Website: ModrnMan.com
LinkedIn: linkedin.com/in/farrisdan
Kickstarter Vidoe:

Resources

Later – “Inside Instagram Pods: The Secret Trick to Increase Your Engagement”
Behind the Quest – “INSTAGRAM CREATED A MONSTER”
Instagram Like Machine:

 

Lion’s Share Marketing Podcast

Learn More About Tyler & Kyle

Music

Intro Music – Colony House – Buy “2:20” on iTunes
Outro Music – Skillet – Buy “Lions” on iTunes

1